JP Premium Transfers & Tours

Frequently Asked Questions

How do I make a booking?

Please use our easy to use booking system.

When will I receive my booking confirmation?

You will receive a booking acknowledgement email for the journey(s) you have booked, and another email when journey has been assigned to a driver. This will contain pickup details and driver’s phone number.

How do I find my driver?

Pick up instructions will be contained in journey details email.

What is a meet and greet service?

A meet and greet is where your driver will park their car and meet you with a name board in the appropriate place ie. in the arrival hall.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane’s progress while it’s in the air.

Are your drivers licensed and insured?

Yes, all fully licensed, vetted, and insured.

What do I do if I don’t have a postcode for my pickup or drop off location?

Begin by entering the street address and our predictive search field will return options you can select.

What happens if I have not received confirmation and my transfer is imminent?

Please call us on 03303 112 311 and we investigate your booking immediately.

Will you meet us any day or night?

Yes, as all bookings are pre-booked, we can provide a 24 hour service, 7 days a week.

Can I smoke in the car?

No, we operate a strict no smoking policy in all of our vehicles.

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